Servicenow portal redirect. script value: new SPEntryPage().

Servicenow portal redirect Hi Sandeep, thanks for your reply. The scenario is like this: We made a nice looking end user portal. Recently I got one requirement that when we open a catalog item in esc portal , it should redirects to another page in esc portal. I deactivated service portal and selected employee center as a alternative portal. it redirects, a ui macro pretty much doing the same, a specific homepage showing the users that they are in the wrong spot etc. page. This article provides several options (using various widgets) for creating links in a Service Portal that open in a new tab. Hi . We had previously been using the regular ServiceNow Service Portal (/sp) site, but are in the process of migrating to the new Employee Service Center (/esc) as part of HRSD. To conditionally redirect a user to Service Portal after login, set the system property glide. How to redirect to Service Catalog landing page upon submitting a catalog request in Service Portal Procedure Navigate to Service Portal > Page Route Maps 2. The issue is that when I click one record I want it to open the 'ticket' page of the Portal. For e. getFirstPageURL(). Members Online • cheese-san. Hello @Marko5 ,. Either in CMS or the new Service Portal. Longer version starting with background/historical info: Hi everybody! Somebody could tell me how to redirect after click the submit button on a form to a page on a custom portal? I would redirect the user after he submit the form to the home page of the custom portal. For example, I have a portal (oldname) which has been rebranded and needs the suffix (URL) updated to its new name (newname) but I also need the old suffix/URL to redirect to the new Conditionally redirect to Service Portal after login. Solved: Users are using Portal but not sure about dev or Prod, So I want only few test users to be able to open service portal rest will not. but once the script include code is change to esc it will automatically redirect to esc portal page. I am able to do this when user 1st time logs in without any specific portal URL defined, after login when I remove (/onboarding) from the URL and hit enter the user is able to see the backend. We have another portal- Portal2 which is a new portal. localStorage isn't coming back as null (this seems to only happen if the user has a specific role). Cite ×. When we try to access the portal page, for example, https://<instance 1. Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; How to redirect from one ServiceNow instance to another? in Developer forum 2 weeks ago; We would like to show you a description here but the site won’t allow us. Use case: when Alumni logins, portal restricts user to Alumni Service Center. We have configured the script include "SPEntryPage" and its related system property to redirect which is working fine. When viewing a home page from the dashboard, it keeps redirecting to another page, for example Service Portal. If a user email address is test@abc. NOTE: Custom URLs are not available for (on-premises) customers or (developer Loading Loading Loading Loading All things ServiceNow take a look at my channel: https://www. All server-side UI actions are supported in Service Portal, although setRedirectURL() operations are ignored because Service Portal forms handle redirection in a different way than the platform. I logged the window. &nbsp; Here are the differences. virtualagent. Click "Order Status" 3. This is particularly useful to make sure that users We decommissioned old service portal and we need to redirect the links from Old service portal to new Service portal. Created a new "dummy" service portal under the 'oldname' suffix for the purpose of redirecting to the new suffix Added a JS Include on the theme of the "dummy" portal to a UI script that gets the window. 2. What is the difference between a setRedirectURL and setReturnURL? &nbsp;I see them used in conjunction a lot but I am not sure about the difference between them. properties that need to be edited: glide. Redirect users to different pages based on certain criteria like Below we highlight a method for redirecting users with only a "snc_internal" user role to the Service Portal, as out of the box users with Any role get directed to the UI 16 back end. Steps to reproduce: 1. Guest User Access Issue on ServiceNow Portal You are either not authorized or record is not valid in Developer forum Friday; Can someone help me how to redirect the esc portal view to the sp portal view in ServiceNow in Developer forum Wednesday; Custom Font Not Applied in ESC Portal (AI Search Enabled) in Developer forum Monday This article describes some of the ways to set up redirection on successful orders. Programming Hi Guys, anyone know how to keep a user in the service portal if they have a certain role? I tried following . Hi All, I have to redirect users to a new/different portal already existing based on their email address domain. script and make sure the value is new SPEntryPage(). entry. Learn how to automatically redirect users to the SSO (IDP) login page. We are allowed ITSM Virtual Agent Conversations Lite with the ITSM standard licence. Change "Route to" to By default, all links open in the same window or tab. Select Portal Page under the In other words, if a user attempts to go to https://customerX. If not, maybe you can help me fix a problem of my own creation. ServiceNow Community; Discussions; Developer; Developer forum; Re: Service Portal redirect to SSO (ADFS) Bookmark; Subscribe; Mute; Printer Friendly Page; Service Portal redirect to SSO (ADFS) Go to I created the Search Source and linked it to the Search Profile and it is working as expected. I need the redirection from workspace header icon. Set up an old style CMS portal to handle the redirect A couple of use-cases:1. End users book mark the Old Service portal links, if he clicks on that ols service portal links, it should redirect to New service portal. Created server side UI action with below code but its not working. script = "new SPEntryPage(). In this article, we'll cover: Redirection using href and onclick (client-side scripts). . Please find the code for reference. The form widget ignores any UI Actions The customer has an old portal that will be decommissioned and have built a new portal. g. I watched the video which was shared by you. Based on your requirement, make changes in the SPEntryPage This community article describes how to set up your Service Portal for redirection, and it introduces: How to set up a portal for user redirection Enable user login directly on the Service This video shows you how to configure ServiceNow to redirect logged in end users to different portals depending on which company they belong tomore. ServiceNow Developer, Freelancer. portal_redirect = "<URL here>"; in the Script section of the producer but for requests I think it Can someone help me how to redirect the esc portal view to the sp portal view in ServiceNow in Developer forum Wednesday; User access provisioning - this is the way (?) in Developer blog a week ago; Workday to ServiceNow ITSM integration to generate RITM in Developer forum a week ago Service Portal: redirect after submit callback doesn't work Go to solution. There is an existing Service User portal - Portal1 which doesn't have user specific redirection. Dynamically updating the URL without a page reload. you don't have to worry about that. The information in this article will help if there is any requirement to redirect to external URL based on certain selection in fields. Navigate to Homepage Admin >> Pages 2. service-now. com, the internal company portal should be displayed instead of the default ServiceNow login page. We have determined that this record producer is going to be opened from multiple different portals and we would require a way to determine where this record producer was opened from so when the request is completed, it redirects to the appropriate portal. setRedirectURL(customURL); I can't use window. location = redirect; Please mark reply as Helpful/Correct, if applicable. Follow the steps outlined in the Procedure section of this article or follow along with this helpful Lets take the below scenario: SP and CSM are the two portals. Thanks & Regards, Prasanna Kumar Infrastructure Automation Odyssey using ServiceNow - Part 2 in Developer blog yesterday; Integrating GPT Actions with ServiceNow for Enhanced Workflows in Developer forum Friday; How to redirect the delegate main page in Service Portal in Developer forum Thursday; Widget HTML Isuue Add a login page to your portal and on the login page, you need to add a widget which handles the redirection. It works in the platform UI, but not in Service Portal. open() functions because client side codes are not supported on UI action in service portal. The formal documentation was followed, but it does not work. and this installs - sn_itsm_va_lite. Develop whatever! comments powered by Disqus. getLoginURL() glide. Extracting values from the URL. com/@cloudminus89 Subreddit for ServiceNow users, admins, devs, platform owners, CTOs and everything in between. Step 1: Set up an old style CSM portal. How It is possible. Below is the screenshot: But i want this to redirect external login page as shown below: Kindly let me know where we can change or process to achieve this requirement. This article will guide you through configuring Service Portal redirection for users after login. snc. first. Initially we have created 2 catalog items as per the client requirement and placed both the items under one category in esc portal, recently we have splitted that 2 items into 6 items and those 6 items are added under the same This article describes steps you can take to redirect all mobile users to the service portal, regardless of their roles. We dont have much time to fix this, so as a quick fix we want to modify SPentry page script include to redirect all users redirected to native view through idp to be redirected back to custom url (custom portal). script 🚀 ServiceNow Discovery & CMDB Interview Questions and Answers (2025) in Developer articles Wednesday; How to Reduce Banner Image Width(branding) in Knowledge Portal (Service Portal) in Developer forum 2 weeks ago; Redirect all catalog items from new Service Portal to external URL in Developer forum 2 weeks ago Service Portal login page is redirecting to the standard desktop instance login page. Email notification links redirects to sp portal view and its redirecting to esc portal view. This is useful In essence, the problem is the mfa pages are part of the old content management system (CMS) and so want to redirect there. Now the requirement is to implement the flow as 1) Once user logged in from OKTA SSO, should be redirect to Service Portal 2) Once user logged in from ServiceNow login page using local login, should be redirect to Normal ITIL Issue with Updating "short_description" Field from Parent to Child in ServiceNow in Virtual Agent forum 13 hours ago; Understanding Changes, RITMs, and Standard Change Models in ServiceNow ITSM in ITSM blog 15 hours ago; Contextual Search &amp; Incident-Related Search Results Not Working on Portal After Upgrade in Virtual Agent forum 19 hours ago The customer has an old portal that will be decommissioned and have built a new portal. U nfortunately, that system property is only installed with ITSM Virtual Agent Conversations which is part of the ITSM Pro licence and we have only have ITSM Standard. itsm. ADMIN MOD Redirect user to service portal if has role . Mega Guru Options. Please provide solution for the same. ServiceNow has an out of the box Script Include that is controlled by a pair of system properties to automatically route users to the (baseline) service portal (/sp). (This is the issue!!!) Redirect all catalog items from new Service Portal to external URL in Developer forum 2 weeks ago How to redirect users to specific view in sow in Developer forum 3 weeks ago 🌊 YES, You CAN Launch a Flow from a Record Producer in Developer blog a month ago This is part of a UI Script that redirects a user based on roles. Loading Loading allowing external users to custom servicenow portal in Developer forum 8 hours ago; Restrict the viewing of a category in the CSM portal to specific groups only in Developer forum 8 hours ago; MFA for Non AD Users This KB talks about a scenario where we have built a custom portal with the login page as the landing containing few custom widgets. Server-side script of widget. Redirect users to different pages based on certain criteria like ServiceNow Learn more about ServiceNow products and solutions. 2. Start by opening up the Script Include SPEntryPage. If it has x and other roles, then redirect to backend. Next, find the function getFirstPageURL and modify it similarly to below, you will need to find the Sys ID of the snc_internal role prior to After cloning , users are redirected to the Identity provider signout page automatically instead of the IDP Authentication page pull the following widget into your OLD portal home page to redirect to your NEW one: admin can override if they wish to, and toggled on/off via a sys property pulled in via the server script. To set this up you simply need to add (1) property to the sys_properties (table) and by default all users that do not have a role will be automatically pushed to the baseline Usage UI Actions in Service Portal is implemented in Service Portal with some restrictions. - Issue occurs only when user clicks the Okta tile from second time onwards. So I am assuming this message should be already This document provides the initial configuration that should be reviewed if a redirect issue is experimented in Service Portal when Single Sign-On is configured. Please note that this does not apply to the mobile applications. list) with the following filters : message > contains> not found AND source=SAML2 The following When unauthenticated, if the user accesses a non public portal page with SSO enabled, the user would get redirected to the portal login page (which has the login widget) and then gets redirected to SSO When users access the Service Portal and then log in via SSO, the expectation is that they will be taken back to the Service Portal, however they are instead taken to the platform view (navpage. do) or Loading Loading allowing external users to custom servicenow portal in Developer forum 8 hours ago; Restrict the viewing of a category in the CSM portal to specific groups only in Developer forum 8 hours ago; MFA for Non AD Users 1. var customURL="/csm"; action. localStorage in another instance that is still using CMS (and an older We would like to show you a description here but the site won’t allow us. For admin How to set up a portal for user redirection; Enable user login directly on the Service Portal; How to direct user traffic in the portal; Only allow authenticated users to access portal content; How to set up role-based user 6 ways to set up your Service Portal for redirection SUCCESS! If my response helped please mark it correct and close the thread so that it benefits future readers. stryker129. Line 21 isn't being called because window. The Problem Unexpected Logout: Even I have requirement to redirect to different URL on click on UI button/link. We have a widget our users can click on to then go over to HR on ESC. This is working great for record producers because you can simply put producer. Is there is a way to check from onwards this modification happened in ServiceNow. Subreddit for ServiceNow users, admins, devs, platform owners, CTOs and everything in between. For the new requests creation notification it directs to sp portal but for the old request the link directs to esc portal. Copy Download How to redirect to another portal from record producer Subreddit for ServiceNow users, admins, devs, platform owners, CTOs and everything in between. This is not really related to ServiceNow or the Portals, instead you should focus on your domain and do a redirect of that path, to the portal URL. - Okta SSO redirects end users to Platform UI instead of Service Portal when clicking on Okta tile. consumer and SP portal is used by other end users (no role). Hi All. When i click the button, it should redirect to another page but the script is not working and redirection is not happening please help me. Use This article describes some ways that can be used to automatically redirect users who land on any Content Management Site (CMS) pages to Service Portal. open() or g_navigation. Instead, the backend form opens up: According to the official ServiceNow documentation, a Search Result Action has to be created to create the redirection and Thanks Sai. What they want is for when users still click on or access the old portal URL as this may be cached or a favourite to be redirected to the new portal URL HI Team , we configured custom URL but for some reason custom url is redirecting all users to native view. A couple of use-cases:1. How and I want to redirect all the users who have (xyz) role and logging into our Dev instance to a specific portal (onboarding). In that redirect is happening from workspace page level. Procedure Navigate to your Catalog Item. com. Based on your requirement, make changes in the SPEntryPage script include 2 Helpfuls When implementing a custom login page in ServiceNow, you might encounter issues with Single Sign-On (SSO) redirection. Preview file We currently are using sp for the main portal page. We have implemented OKTA SSO integration using Multi Provider SSO plugin. CSM portal is used by the role sn_customerservice. portal_url system property. Upon opening an incident, how to redirect the result to form instead of ticket page on Service Portal Applicable Releases Releases supporting Service Portal Procedure Navigate to the angular template "spDropdownTreeTemplate" Hi, We are having two service portal active in our instance and we want the end user to be redirected to one of the portal. 2x ServiceNow Developer MVP. and I am seeing "You're being redirected to Employee Center as the portal you attempted to access has been deactivated" this message. ADMIN MOD Need help with portal redirects . So if a user has role x and no other role, then redirect to sp. do in order to break out of the frameset (if there is one). If this is the most correct answer you can stop reading now. com and he tries to login in Portal1 then he should be The reason being is that all our branding is located in the Employee Center and we want to redirect all other pages to that portal instead of creating branding for each page that we have (sp, idea, kb, etc). You can read here, for example:. Kosak · Powered by the Academic theme for Hugo. The workaround I've come up with is to set up a dummy CMS portal that redirects to the service portal. But the catch is when the user changes the URL with that Unable to redirect from a record producer to another page. For portal redirection, we have a script include SPEntryPage, depending on the roles it should redirect to the expected page. page I would like to be able to redirect to another page. HowTo Warning, I am a total newb when it comes to coding, I am working on it! I am supposed to apply a portal redirect to any user who does not have any other role besides When accessing the instance URL or impersonating the users gets redirected to service portal. Thanks, Bhargavi. window. htaccess: When they click on the servicenow option, it takes them to the instance liek they should the first time, then if a user navigates back to the login page and clicks it again, it shows a service portal redirect instead, which says click here to CUSTOM URL You can configure one or multiple custom URLs to your instance and configure your custom URL to Service Portal mapping. location and replaces it with the new URL. Refer the below link to The Login widget for Service Portal or any other Portal will be redirected to Single Sign On (SSO) when the following conditions are satisfied: If the user is not logged in MultiSSO is enabled using the Hi Team, When i opened the service portal page, by default it is redirecting to use internal login page. What they want is for when users still click on or access the old portal URL as this may be cached or a favourite to be redirected to the new portal URL So I created a record producer to create a specific type of record. For example, in Apache Web Servers you can do a 301 Redirect like this, in . 2x ServiceNow Community MVP---LinkedIn. youtube. Redirect end users(users without any role) to the Service Portal. Hi, Within the client script, you redirect using something like: var redirect = 'url' top. So on load of the old URL (dummy portal), the theme will load and update to the new URL. You will want to look at the sys_property table for glide. Add new onChange Client In a previous article I shared how to redirect from e. So when trying access SP it is redirecting me to ESC which is as expected. getFirstPageURL()" getFirstPageURL does 2 primary things: Redirects to login_redirect. We would like to show you a description here but the site won’t allow us. Members Online • redwoodfenix. A common problem is that after users provide their SSO details, they may be unexpectedly logged out instead of being successfully authenticated. TLDR summary: I'm using the SPEntryPage redirect script to direct users to our service portal page or to a (core UI) Next Experience dashboard page -- depending on the user's roles. But no one is happy with the workaround I had a requirement to redirect a user with 1 specific role and no other roles to the sp portal. I've tried the road map, but with no success, someone have other suggestions ? thanks Hi Team, I have created the button on portal form. Likewise, when a user logs out of the application, the browser should redirect them to a specific internal page. /sp to /esc, ServiceNow Technical Platform Architect @ Quint Technology. Just to answer my own question: how to make role-based portal redirect, the tested and worked UI script & Ajax are posted here:. When users in the CSM portal resets password they are redirected to the SSO login page post password reset process but instead, they should be redirected to the CSM login page. script value: new SPEntryPage(). SSO users fail to login and get redirected to logout page immediately Checking the logs in the instance (Syslog. This document provides an overview of the setup of redirection in the Service Portal. czl ynpdd fzili vjdk pst qnngfa ral pkt lazxvtaf tevemy zeoap akewu vewybta vcbd pjgt