A newer version of hp support assistant is installed NET Framework packages from Micr Dec 7, 2015 · Solved: HPSA says that there is a newer version of the support assistant, but when I click on it to install, it does not install it. Scroll down until you find HP Support Assistant. Nov 28, 2015 · HPSA says that there is a newer version of the support assistant, but when I click on it to install, it does not install it. Also, you can install the previous version (8. Next: Let's try to download and install . 0) from my AIO system's specific support page and extracted the pack to a USB stick. Access HP Support Assistant by clicking the question mark (?) icon in the taskbar. 18. Then came the HPSA Application The original application type of the HPSA was stable but the installation would sometimes trip and fail to install on certain (older) systems. Aug 23, 2020 · Hi there, I dont have a problem downloading the setup file but when i run it it comes up with "a newer version of HP support assistant is installed" although I do not have any other version installed. I uninstall HPSA, reboot, download version 9,6. It broadly seems ok so far. I've tried Microsoft Fix-it, I've removed all entries in the register than mention HP Support Assistant. 7. 41. I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort - 7712999 Aug 3, 2020 · Did you know that HPSA redirects application updates based on model-series and is not specific to your computer? (Basically, the application gets updates based on the entire series, is not specific to your serial number, hence there are certain updates that can be skipped) Although, if your applic Aug 4, 2020 · I understand that, which is why I recommended that you create a new user account and then try the steps to install a new version, let me know how that goes, good luck! Feb 18, 2025 · The reason your installed HP Support Assistant (HPSA) version (9. When a new BIOS update becomes available, HP Support Assistant can update your computer automatically. 4. After I installed the file, everything was Dec 10, 2023 · If you have an older version of HP Support Assistant installed, consider uninstalling it before installing the new version. Uninstall the HP support assistant from your PC and try creating a new user account and install the latest version of HP support assistant. This is the screenshot showing what I get after attemting to update to the new version. I do like HPSA because it is an easy way to check on the various HP updates that come available so I don't want to Sep 19, 2022 · I have uninstalled HP Support Assistant. 10). Have a nice day ahead. Apr 6, 2023 · Download, Save, Install the latest supported HP version of the HP Support Assistant At this writing, the application is version 9. Click here . If you're unable to install the Download HP Support Assistant for Windows PC from FileHorse. Maintain your HP devices with automated support, updates, and fixes!. Dec 27, 2018 · The HP Support Assistant has stopped working on this desktop. Aug 1, 2020 · Next download and install the latest version of HP Support Assistant from the page on the link below - the download links are towards the bottom of the page. Details: Read sections, then decide how to proceed. I tried the setup anyway and it fails. Install HP Support Assistant for easy troubleshooting tools on your Chrome OS device. x) lacks the controls to be installed in "silent" / Unattended mode. The newer "application" version of the HP Support Assistant is stored / available from the Windows store - even assuming one could write a batch file ( untested ) to extract / install the HPSA, this method is not provided within May 26, 2023 · Last week I tried to reinstall HP Support Assistant because it was stuck on a BIOS update. Once installed, you can find HP Support Assistant on your PC using one of the following two methods: 1. 17. During deinstallation I have choosen to keep settings. However, installing doesn't work on my system (Windows 11, 22H2, build 22621. It ending up with same problem you reported. Aug 13, 2020 · There are two "flavors" of HP Support Assistant. Aug 1, 2020 · After removing HP Support Assistant it can not be reinstalled. I've tried to begin using HP Support Assistant, as it wanted me to open it and download some updates. Sep 29, 2022 · Now, I'm trying to install it again but it always says a newer version is already installed and refuses to install. Install the Latest version of HP Support Assistant . 5. 1702). 5. Welcome. After unpacking is done, I get this message: "This version of HP Support Assistant appears to be incompatible with your opera HP Support Assistant for Chrome OS. It seems a dead end. If I start setup. First Time Here? Learn How to Post and More Community Blog Aug 3, 2020 · Community Home. Download the latest version and try installing it again. Setup will be May 15, 2018 · As you mentioned you have issues installing HP support assistant on your PC. x and newer > Application . Brrrrrrr. If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too. 11 Rev. If this version of the app is not installed on your computer, download the latest version from the HP Support Assistant website. If your version is working fine, there’s no need to Oct 30, 2020 · The new version F21 would not install using either the Support Assistant or via download from the HP driver support. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. After the software is uninstalled, Restart the computer and log in ===== OR. First Time Here? Learn How to Post and More Product Discussions. I browsed tech support forums and I saw someone mentioning to uninstall the HPSA and download the latest version from HP Support site. Following message appears: "A newer Version of HP Support Assistant is installed. You can vote as helpful, but you cannot reply or subscribe to this thread. Windows 10 > Settings > Apps > Apps and Features. Sep 4, 2020 · Hello, in my case calling UninstallHPSA. HP PCs - Using HP Support Assistant (Windows) Technical white paper - HP Support Assistant ===== Operating System - Version Detection - Nov 3, 2020 · After updated, reboot, HP Support Assistant stop working. Click on Uninstall . Use HP Support Assistant to check for and install a BIOS update on your computer. " I've tried a few things to resolve this: Uninstalled the current version of Support Assistant; Restarted the computer; Created a new user account and tried to install Support Assistant there Jul 26, 2021 · Download, Save, Install the latest supported HP version of the HP Support Assistant . 8. Jan 29, 2019 · Thank you for posting back. and install a fresh copy of the HP Support Assistant > Restart the computer and log in . This free app runs from a Chrome browser, and can be installed on most devices running Chrome OS M99 or later. 39. x or later. exe from a command prompt opened as Adminstrator does nothing. I did that and faced the CAB issue and was not able to install as Install was failing. However, during the installation process, a further info box appears stating that a newer version of the Support Assistant software has already been installed on my laptop - resulting in the cancellation of the action. This is the - 5374597 - 2 Aug 6, 2020 · Thank you for posting back. READ >> Partial excerpt from the Website: “Ready to go on your HP PC. Sometimes, leftover files or registry entries cause conflicts. I try downloading what should be the latest version from the HP website (sp86979. 0 Jan 26, 2025 · Ensure Complete Removal of HP Support Assistant. Feb 1, 2025 · @samzel, Welcome to the HP Support Community!. Technical white paper - HP Support Assistant 9. I downloaded the latest version from the website but it says a newer version is already installed. 9. Install from HP Recovery Manager (if available): Apr 9, 2022 · Select to use “Auto-Detect” to find your system's drivers and software and to install HP Support Solutions ===== Download, Save, Install the latest supported HP version of the HP Support Assistant . I get the splash screen but nothing else. If you need any help, feel free to reach out to us. I have checked both "programs and features" and the C: drive in users-appdata, program files, program files 86 and program data. Oct 20, 2019 · HP Support Assistant - Remove and Install . The latest version of the HP Support Assistant supports Windows in S mode. Thanks Jack Oct 8, 2016 · i have uninstalled hp support assistant but unable to install it please help This thread is locked. Jan 15, 2020 · You might have accidentally installed (at some point) the HP Support Assistant from the Windows Store. 0) is newer than the one listed on HP website (9. Install HP Support Assistant for easy troubleshooting tools on your Chrome OS device Mar 12, 2018 · HP Support Assistant . and, for systems that can support the newer version, HP Support Assistant Application (located in Settings > Apps > Apps and Features) - at this writing, 9. Click the icon on your taskbar to start HP Support Assistant or download now. 0. Thanks for your answer. Partial excerpt from the Website: “Ready to go on your HP PC. Following message appears: "A newer V Aug 19, 2020 · Hi there, I dont have a problem downloading the setup file but when i run it it comes up with "a newer version of HP support assistant is installed" although I do not have any other version installed. For systems that can support the newer "application" version, HP Support Assistant Application, when installed, is located Jan 18, 2023 · HP Support Assistant . If that is the case, the Store version of the HPSA was developed for Windows in S mode that can only install software from the Windows Store. HP Support Assistant - Remove and Install Jul 26, 2020 · Right-Click on HP Support Assistant > More > App Settings -----Download, Save, Install the latest supported HP version of the HP Support Assistant. Aug 17, 2019 · The "complete cleanup" option described below may work to uninstall the existing version of the HP Support Assistant and its companion software, HP Solutions Framework. Sep 4, 2020 · Hello! After removing HP Support Assistant it can not be reinstalled. We're here to help you tackle that HP support assistant! Don't worry, we've got your back! To get you the best assistance, we need to take this conversation to a private chat. HP Support Assistant is included on new HP desktop and notebook PCs. Website / Information / Video / White Paper / Download. The latest version of HP support assistant is 9. At the end of the installation, I get the following message "A newer version of HP Support Assistant in installed. Both types, software program and application, serve the same purpose. NOTES . Go to Control Panel > Programs and Features, find HP Support Assistant, and uninstall it. Notebooks Notebook Video, Display and Touch Oct 13, 2021 · If I try again, the same thing would happen. 433. Jul 3, 2019 · Click on it to know the version of HP support assistant. Sep 5, 2021 · Download, Save, Install the latest supported HP version of the HP Support Assistant . First, try windows update: To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. A dialog pop up stated that some server services not available. Mar 29, 2021 · The HP Support Assistant software version (V8. When I try to install it again it says a newer version is already installed and refuses to install. This was not the case in previous versions of the software where the “S” mode version of the HPSA software was available from the Apr 9, 2022 · Select to use “Auto-Detect” to find your system's drivers and software and to install HP Support Solutions ===== Download, Save, Install the latest supported HP version of the HP Support Assistant . save. Windows 11 > Settings > Apps > Installed Apps . After uninstalling, manually delete the following folders if they exist: C:\Program Files (x86)\Hewlett-Packard\HP Support Framework; C:\Program Files\HP\HP Support Framework Jan 29, 2019 · Thank you for posting on the HP Support Community. After that, a new, fresh copy of the HP Support Assistant can be installed (which will auto-install the HP Solutions Framework software). 192. Click Here . Click Thumbs Up on a post to say Thank You Mar 20, 2023 · Download, Save, Install the latest supported HP version of the HP Support Assistant . 6. HP Support Assistant > Versions 9. x is dressed up in a newer format -- "new clothes" for newer hardware. Then install the HP Support Assistant and you will see TONS of needed driver updates still. Although the software tried to install upon extraction, it was stopped because a newer version was installed on her PC (version 9. 3. " A HP Support Assistant is ready to go when you turn on your new HP desktop and notebook models running Microsoft Windows 11 or Windows 10 RS4 (and higher). Refer this video instruction from HP support to know more information about using HP support assistant. HP PCs - Using HP Support Assistant (Windows 10, 8, 7) HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎 . Aug 19, 2020 · After a BIOS update hp support assistant was gone from windows. MS is only going to show your critical updates that are required for security reasons. New version version on the system and the installer just quit. Uninstall HPSA again via Settings > Apps > Installed apps. Requires Windows 10 RS4 or higher. 0) is that HPSA updates automatically in the background. This is version 8. Refer this article to know more information on how to create a user account on your PC. Safe and Secure. Holger Nov 21, 2019 · Hi there, I've just started up with a new PC. exe again leads to the same output "A newer . Apr 25, 2022 · The HP Support Assistant has been through several changes - one of which is the addition of the HP Support Assistant now presented and installed as an Application. Jan 29, 2019 · I am trying to install the latest version of HP Support Assistant. Comments / Notes Jan 29, 2019 · At the end of the installation, I get the following message "A newer version of HP Support Assistant in installed. Mar 28, 2021 · Howdy, A few weeks ago I had to get a new computer (HP All-in-One 24-f0137c) and HP Support Assistant (HPSA) came with it. x > Software. Download and install the latest version available. Apr 21, 2024 · Selecting "Typical" the support assistant then appears to "install" the update finally announcing that "the update has failed"! No explanation, just that the update has "failed" Just what is the point in having this piece of software on my machine when it lies dormant for years and occasionally prompts me to install an updated BT driver which Dec 1, 2018 · Download. HP computers with Windows come with HP Support Assistant (HPSA) installed. The HP Support Assistant application is a more comprehensive tool that includes the Support Solutions Framework. HP Support Assistant > Versions 8. Feb 16, 2025 · A link to download/install the Support Assistant within the info box is provided. Remove the old version of HPSA; Control Panel > icon view > Programs and Features Jun 18, 2021 · Download, Save, Install the latest supported HP version of the HP Support Assistant . We're inviting you to a private message to protect your privacy and ensu Nov 7, 2021 · In the end, using my wife's PC, I downloaded SP113820 (HP Support Assistant Software Version: 9. 0 from Official HPSA webpage, install it. x Aug 4, 2020 · Community Home. HP Support Assistant is included on new HP desktop and Jan 6, 2022 · I downloaded the latest version of HP Support Assistant SP135667 on Windows 11 and the CAB file would not extract. x . I selected them all to download and install, but only one of them has been Nov 3, 2020 · 2. Make sure that you are using HP Support Assistant version 8 or later. Navigate to the Drivers section and look for audio drivers. Use the HP Support Assistant Installer. Note: If you don’t currently have HPSA installed and are seeing that message "A newer version of HPSA is installed" Please proceed with Step #6 below: 6. There are still two types of the HP Support Assistant around. Go to Microsoft or Realtek's website to download and install a new high-definition sound Sep 26, 2020 · If / When completely uninstalling HPSA, uninstall the HP Support Assistant first, then the HP Support Solutions software. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Thanks Jack Sep 9, 2023 · Check > Uninstall any HP Support Assistant App entries and Restart the computer and sign in. HP Support Assistant Software (located in Programs and Features) - likely version 8. It had 4 updates waiting for me to download. HP Support Assistant . I have deleted all remmnants from appdata and program files so im not sure where the newer installation is Install Windows 10 and run all Windows updates. Setup will now close. Has anyone installed this successfully on Windows 11? Thanks. " I've tried a few things to resolve this: Uninstalled the current version of Support Assistant; Restarted the computer Jan 9, 2019 · Uninstall the HP support assistant from your PC and try creating a new user account and install the latest version of HP support assistant. The support Assistant seems to be correctly removed from "Add Programs". Close any browser window that may open up. NOTE: The “latest version” can change as new versions of the app are introduced. 29. A dialog will appear for "Keep Preferences", Click No. Dec 20, 2024 · Visit the HP Support Page and search for HP Support Solutions Framework or HP Support Assistant. It was not reaching anywhere. 714. At this writing, the application is version 9. ". In addition, version F20 has gone missing from the previous version page as well - similar to what you describe. exe) but when I run it, it says "A newer versions of HP Support Assistant is installed. Glad to hear that the issue is resolved. UninstallHPSA. Option - The HP Support Assistant - Remove and Install . HP Support Framework seems to be correctly removed, too. A) of HP support assistant using this link. If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator and install. Windows in “S” Mode and the “S” mode version of the HP Support Assistant . 6. Sep 16, 2024 · Visit the HP support website and enter your laptop model. exe has no user interaction, no output. HP often releases incremental updates through the app itself before updating the official download page. sjlct hyguxbg vhjlt utzwai qxiy lxqii htuxafi ximsswfu lfpn daetnix brsdkl fjyh iyqgdpk hrlya xjcw